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It is even more economical than having a full-time assistant. Phone calls are responded to by Australian call centre workers, then the messages sent as an e-mail which I can react to in turn. The assistants get to know your organization and can field most inquiries right away. Ones they can not are sent via e-mail.
OfficeHQ has been one of the finest business and way of living decision I have ever before made. OfficeHQ have been incredibly professional, responsive and reliable in dealing with the telephone calls for the charity I work for.
Their customer service team (I have actually just recently been dealing with Amanda & Holly) are incredibly practical and responsive. And then 5 celebrities to the reception team who are outright professionals when responding to the phone calls coming with from our consumers.
Can highly recommend. We have loved using OfficeHQ as our digital function. Such an easy established and makes running our service a lot easier. We wouldn't have actually grown and been effective as an on the internet retailer without the solutions of OfficeHQ. We relate to OfficeHQ as the 'voice of our company', a companion that does a terrific job every time driving sales enquiries to us quickly by email and message, permitting us to react swiftly.
We have been a customer of OfficeHQ for a number of years. We have actually been using OfficeHQ successfully as our inbound call centre for over five years currently. Running an internet services organization calls for a consumer phone line which constantly obtains addressed, no matter what time of the day, or how numerous calls come in at the exact same time.
We are thrilled that OfficeHQ has transformed out to be the ideal option. We have been pleased with OfficeHQ.
The reception team are polite and well-spoken, which boosts our brand and offers the understanding that we are constantly readily available. It actually takes the pressure off me knowing OfficeHQ will certainly address my telephone call if I can't, or if I'm on an additional call. OfficeHQ receptionists truly listen to my callers and send me a message outlining what the telephone call was regarding.
It's an excellent service and highly suggested. Since engaging the solutions of OfficeHQ over 3 years ago, our team of psychologists have the assurance of knowing that, when we are not readily available, the phones will be responded to by a professional OfficeHQ assistant in a cozy individual manner. Our method has all the benefits of a dedicated receptionist, without the excessive expense of utilizing and training one more team member.
They truly carry out as a seamless extension of the technique, replying to phone calls in a truly professional and caring means - virtual answering. In actual estate our customers call between 8am and 8pm, well outside basic company hours. We need to be totally positive that all our customer phone calls are replied to promptly
I truly think involving a receptionist on personnel could not match the service OfficeHQ gives. The cost-benefit of using OfficeHQ for a small company like ours is amazing; it has all the advantages of a permanent assistant, without the expense or need to handle another team member. OfficeHQ has supplied an extremely important service over the last 5 years.
The solution is reliable and cost effective and we see OfficeHQ as an indispensable part of our interaction method. I would highly advise OfficeHQ to any person who is searching for a specialized incoming telephone answering solution! We have been using OfficeHQ's solutions for many years currently and it's of the greatest requirement.
We are a 40-year-old service and OfficeHQ have been a godsend to us. From top administration to the receptionists, nothing is way too much trouble. I very suggest to any kind of service seeking an excellent answering system, telephone call OfficeHQ. I promise you that you will certainly not be let down. Excellent professional individuals that recognize what's truly important to companies.
A whole lot of business require their phone calls to be responded to only when they are unable to take the phone call themselves. If you tip out of the workplace for an hour or your internal receptionist goes to lunch, is on leave or is hectic on one more telephone call and you have multiple phone calls coming in at the one time.
In such instances our receptionists will certainly then answer the phone as if we were in your office. You're always in control and can relax understanding you will never ever miss out on one more crucial phone call again!.
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